Return Statement

For online purchases, Onchans will accept all unused or defective merchandise in its original condition for refund/exchange for 30 days from the receipt of shipment when accompanied by the original sales slip. However, free gift products cannot be returned/exchanged. Returns/Exchanges will be processed within 1-2 business days of receipt. Refunds may only be issued in the form of PayPal. Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.

Shipping charges for any returned/changed item(s) are the client's responsibility. Onchans will deduct the shipping charges and a 15% restocking fee from the original amount when issue the refund. Returns and exchanges on all items will only be honored in the condition you received them with all hang tags attached and in the original box.

  • Items should be shipped with a return/exchange tag attached with the following information:

    • (1) Your Order Number

    • (2) Product Code/Product Name

    • (3) Details of the reason for your return

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Onchans's sole discretion.

The exchange of an item purchased on Onchans.xyz involves an easy two-steps process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by Onchans in original condition and that new orders are subject to Onchans having available merchandise on-hand. Shipping charges for any changed item(s) are the client's responsibility.

  • Changes/Cancellations

  • If you wish to cancel or modify your order, please send an email as soon as possible to [email protected] or click Online Support for assistance. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. As long as the package has not left our warehouse, the order may be cancelled. If the package has already left our warehouse, you can refuse to accept the package, or use the supplied package return sticker to send it back to us free of charge. Once you have received your online order, please refer to our return